The Hawaii Tourism Authority (HTA) coordinated a particular survey in December 2020 to find out vacationers’ expertise with the Secure Travels program and their total journey satisfaction. You may assessment the findings through these well-organized slides.
As a reminder, Hawaii’s Safe Travels program permits most passengers arriving from out-of-state and touring inter-county to bypass the obligatory 10-day self-quarantine with a sound unfavourable COVID-19 NAAT take a look at consequence from a Trusted Testing Accomplice. The take a look at needs to be taken no sooner than 72 hours from the ultimate leg of departure and the unfavourable consequence have to be acquired earlier than departure to Hawaii.
Okay, let’s get again to the survey. We’ll arrange a few of the extra attention-grabbing findings into two essential classes — Secure Travels program and Journey satisfaction.
Hawaii Secure Travels program survey outcomes
The survey indicated that 79% of vacationers stated their pre-travel testing went easily. Vacationers from the US East reported extra problem, notably with discovering a trusted testing associate, than vacationers from the US West. The next slide exhibits the breakdown of difficulties vacationers encountered.
Hawaii journey satisfaction
General, 85% of vacationers reported having an “wonderful” journey to Hawaii even beneath present restrictions. The next slide exhibits the present satisfaction ranges in comparison with a pre-pandemic survey from 2019.
As you’ll be able to see and would possibly count on, the present restrictions resulted in a drop in satisfaction, however not dramatically. That being stated, vacationers from US East reported noticeably extra “poor” and “beneath common” experiences in comparison with 2019.
When requested how journey satisfaction may very well be improved, vacationers responded as follows:
Digging deeper into journey satisfaction, most vacationers reported that their journey both met or exceeded their expectations. First-time guests have been notably happy as 61% of them reported their journey “exceeded expectations.” Solely 6% of vacationers stated they “left disillusioned.”
For extra survey outcomes, try the full slide deck.
What do you consider these outcomes? Did the outcomes shock you?
